Good service is good business
Customers are the boss for every business, especially for SMBs because they are integral to business growth. In order to have a good relationship with the customers, you need an effective and simple tool to manage customer issues and queries. The main challenge for SMBs is to select the correct help management tool so that they can maintain good interactions with their customers. Here we breakdown the important aspects to look for in selecting the right help desk tool.
Structure
Many SMBs select a management tool that that is over complicated when the main purpose is simply to reply to customer inquiries. Selecting a tool which has lot of features but does not focus on the core requirement will lead to missed opportunities and lost business.
Cloud or on-premise?
When it comes to deployment, the hardware requirements and maintenance charges of an on-premise server for help desk will affect the budget of SMBs. Also in case of natural calamities, there is a risk of losing your data in an on-premise deployment. Therefore it is best to opt for a cloud based help desk tool which works with your existing hardware.
Make it easy
The help desk tool should reduce workload and delegate and managing support tickets, even while using an internal mail service. A perfect service desk should manage all the support tickets allowing you to simply reply to emails.
Web-based Solution
Web-based solutions offer ease of use benefits. You can access them from anyplace with an internet connection. It avoids the difficulties caused by installing separate application in your computer to access help desk.
Help Desk Pricing
Vembu HelpDesk is $10 per user per month or $100 per user annually. As an inaugural offer, we are providing this cost effective service desk solution for SMBs.
If you want to have amazing customer engagement and optimized lead conversions, check out our Vembu HelpDesk tool and sign up for a trial version for 30 days!
