We are delighted to make a special mention of the BDRSuite’s ‘Best Support’ badge, in the G2’s Mid-Market Grid in the ‘Server Backup’ category. An exclusive badge accorded to BDRSuite out of almost 40 competitor softwares in the ‘Server Backup’ listings.
BDRSuite was also recognised as a Leader by the G2 community in their winter report 2022. Distinctive awards were presented to BDRSuite in the “Server Backup” and “Online Backup ” category. You can check our detailed blog to know more about these awards.
The G2 describes the ‘Best Support’ badge as – “ The Highest Quality of Support product in the Relationship Index earned the Highest Quality of Support rating in its category.”
It is great to see such positive reviews from our customers about the quality of support the BDRSuite’s technical team provides. Customer satisfaction plays a very crucial role in the product’s growth and we are glad that our technical support team has earned this reward through their dedicated focus on customers.
Here are a few customer reviews from the G2 site;
“The speed in which backups run, the promptness and abilities of tech support, knowing my backups are consistent and recoverable, the price” – Dan W, Datacentre Manager
“Vembu just works, simply, yet powerful. Simplicity, licensing is easy to understand, Vembu support is impeccable, such great partner support and a brilliant, friendly, and knowledgeable team. Cost-wise, Vembu is reasonable compared to the market” – Administrator, IT & Services
“Vembu to the rescue! Tech support is brilliant – These guys always check back to make sure that everything is working the way it needs to be” – Administrator, Computer & Network security
“We were working with Vembu for 4 years and the evolution is impressive. Agility to answer any doubt, the responses are immediately” – Executive Sponsor, Computer software
You can check for more reviews here.
We provide 24/7 email, phone and chat support to our customers across the globe.
Here are a few top Metrics used by BDRSuite to measure prompt technical support, which has ensured utmost customer satisfaction and improved customer experience throughout these years.
Average First Reply Time – The average time between when the support ticket is raised by the customer until the first response from the support. First Reply Time SLA achieved by BDRSuite is 99%.
Average Reply Time – The average time taken for the subsequent replies sent in order to provide a resolution to the customer. Reply Time SLA achieved by BDRSuite is also 99%
Average Resolution Time – The average time taken by the support to resolve the raised issue(Support Ticket) which is less than 24 hours with the BDRSuite.
Resolved (L1 & L2 Support) % – The percentage of support tickets that are completely resolved by support. The Resolved % of BDRSuite is 97% within the first 48 hours which is very good for niche technical support.
CSAT Average Rating – Customer Satisfaction(CSAT) is a popular metric where customers rate their satisfaction in the range of scores 1-5 and BDRSuite has achieved the rating of 4.75 in a long period of time.
It surely calls for a kudos to our support engineers for having made this possible working round the clock. The team will certainly continue to keep their efforts going to ensure the BDRSuite’s name on the G2 badge in the coming years.
We are truly grateful to our reviewers at the G2 platform as we sincerely owe them this award.
BDRSuite is a comprehensive backup and disaster recovery solution designed to protect your data across virtual (VMware, Hyper-V), physical (Windows, Linux, Mac), cloud workloads (AWS), and SaaS applications (Microsoft 365, Google Workspace) through its centralized web-based UI.
Yet to own a Backup and Disaster Recovery set up? Download and get hands-on experience with the 30 day full featured free trial of the BDRSuite v5.0.
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