Hello from Vembu Support! We are excited to announce that we are currently working to extend our support to Twitter. Research shows that 80% of adults worldwide are actively involved in several social platforms and because of that we have decided to go social. This move is a win-win situation for our users and our support staff.
Greater Reach
In a crucial event such as a product update or service pack release, we will be able to reach out to a greater audience. This can also be seen as a common platform where we can broadcast an intended update which will keep all our customers up-to-date at the same time. This will help us to keep you informed about our ongoing developments.
Transparency
Since this is an open support system, our interactions and actions will be transparent. You can have access to information and solutions right at your fingertips. Simple tips and tricks can be shared with all Vembu BDR users in the form of a video or a quick presentation.
Speedy response
Whenever you need us, we’ll be able to address your queries more swiftly than any other traditional support system. This helps us to create a smoother support experience.
Unlike our competitors who do not want to make their forums public and instead prefer to keep it limited to their customers, we are working to make our support functionality globally transparent.
Send us a tweet to our official account: @vembutech
