Following our announcement on new Vembu CRM which is designed to provide extensive customer support environment for businesses; Here is the new addition to the room of excitements- customer self service portal on Vembu CRM.
The feature is designed for business users to ensure they provide an open access environment to its customers/end-users which improves customer trust towards the product/service; It also helps in improving support quality while halving the workload of support individuals.
Why Customer Self Service portal?
- Customer self service portal allows customers to track the ticket history and status of each ticket created by them personally.
- Open access to wide range of knowledge base articles which in turn helps them to learn more insights about your products.
- The idea is to help customers learn the basics to get started and make them able to resolve the basic issues manually without support.
- Option to Like on knowledge base articles is available for customers which helps in identifying the most helpful articles that can be sorted with most popular articles for quick reference for customers.
- Option to comment on KB articles allow customers to provide their feedbacks on article content which help business personnels improve the quality of information provided in knowledge base.
Apart from the above listed points, the ability to attach screenshots regards to the query(such as error messages) while raising a support ticket is available; Customers can share their experience on the quality of service received with feedbacks and ratings which will help improve the performance of individual agents in-turn improving the support provided.
To learn more about customer self portal, mail us at: vembu-support@vembu.com
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