Customers form the core part of any company and spending time on maintaining their information is a vital requirement. It would be definitely helpful if these information are automatically stored for saving time and space.
Vembu HelpDesk, which primarily focuses on handling support to the customers and responding to the queries and solving their problems in an efficient manner, also allowing you to keep track of the information about customers who have approached the organization with their queries.
The support agent, manager or admin need not traverse among the large number of tickets which were received in order to find out the details of the customers. In Vembu HelpDesk, we list all the customers with the list of tickets that they came with and the number of days since that particular person or company has become a customer.
The list of customers can be viewed from the customer tab in Vembu HelpDesk. The companies are listed in the order of the tickets arrived i.e. the company’s whose tickets has arrived recently will be listed first.
We can also get to know the number of tickets that have been arised from that particular company. A filter option is available which would list the companies and the tickets arrived from them during the selected duration.
By clicking on the listed company, we can get a view of all tickets which have been raised from the particular organization along with the priority, status , CSAT and the PEER SAT review for the tickets , the details of the organization and also the details about the contacts of the organization if there is any.
This feature in Vembu HelpDesk is to make sure that we don’t miss out any customers storing their details from the tickets arrived from them keeping track of all the customers as no one can afford to lose the valuable customers. This allows an organization to analyse their relationship with their customers prioritizing the needed one, paying more attention to their requirements and making sure they don’t lose them.
To know more about Vembu HelpDesk, please click here.
Got questions? Email us at: vembu-support@vembu.com for answers.
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