A collaborative approach in managing sales is what Vembu Sales Desk mainly focuses on. When a company needs to collaborate and manage the work of all sales agents in a single interface Vembu Sales Desk does it all. Bringing in a feature called sales mails in this, Vembu SalesDesk allows the sales team of the company to keep track of all the incoming and the outgoing mails to their sales account making it easy for them to handle their sales even more efficiently.
When we have the leads, contacts and opportunity management in our salesdesk , it is obvious that we need to manage the mails which are received regarding sales in the same interface as well . There we have a feature in our Vembu SalesDesk allowing us to communicate through emails and manage the same.
CONFIGURING THE MAIL SERVER FOR SALES MAILS
We allow our customers to configure a mail server separately for salesdesk , to which the mails from their sales email-Id can be forwarded. The sales agents can use this mail server or they can add additional email Ids to send emails from Vembu SalesDesk. In the settings page under email configurations, the customers can set up a primary mail server under the Sales Mail Server. Under Sales Email Configuration, we can add any number of Email IDs which can be used as to addresses when the customer tries to send emails from this feature.
HANDLING THE SALES MAILS
What happens after the mails are received make this feature more interesting.
- Having received the emails ,they can be assigned to any agent and the agent can handle it .
- The agent’s replies to the customer are noted and all the activities related to the corresponding sales mails are tracked and listed as well, which can be viewed by all the users of the particular organization having access to our product .
- When a sales mail is newly arrived, Its status becomes new. After that as the mails are processed,they travel through the stages – open, pending and finally they are resolved or closed by the agent to whom the sales mails are assigned.
As a whole Vembu SalesDesk designed for Centralized management of geo diverse sales teams with this unique feature, brings into picture all the mails and the communication of all the sales agents with the customers which can be viewed by all the agents, managers and admin. This indeed allows the admin to monitor the performance of all the sales agents as well.
Please click here to learn more about Vembu CRM Suite and click here to refer the pricing of the same.
Got questions? Email us at: vembu-support@vembu.com for answers.
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