Addison, TX. Mar 13, 2015:
‘In 2015, 84% of businesses plan to increase their spending on help desk software’ – says a recent report by the CRM research and analysis business Software Advice™.
According to the Software Advice™ Report:
- Increasing productivity of IT staff is the primary concern of businesses.
- Ticket management, reporting, analytic tools & live chat integration are the most frequently used help desk features.
- 44% of companies planning to increase help desk investment cite the need for new functionality as their primary concern.
The report indicates that while CRMs are currently based on on-site models, cloud based CRM models have seen a whopping increase and welcomed with enthusiasm. Vembu had already predicted that the cloud will be the next big solution for most concerns and businesses that plan to evolve over the long term.
It is this prediction that led to the development of Vembu CRM – a cloud based help desk software. When it comes to delivering a product, Vembu’s motto has always been singular – a user friendly product that is flexible to the customer’s primary needs and provides business centric features that helps scale the business into the future. Vembu CRM does exactly that.
Vembu CRM is a cloud based CRM application that integrates three products into one, where each feature is interconnected to the other and work together in perfect harmony.
- Help Desk.
- Social Desk.
- Sales Desk.
Each model has distinct feature sets and advantages. To learn more about Vembu CRM, please visit : https://www.bdrsuite.com/
Signup for a free trial of Vembu CRM to get a firsthand feel for the product.
Get details and answers to pressing questions at: vembu-support@vembu.com
About Vembu Technologies:
Vembu Techologies is a leading provider of affordable software and cloud services with an array of innovative, flexible and reliable solutions for data protection, disaster recovery, file sharing and CRM.
Vembu’s flagship offering is its Backup & Disaster Recovery (BDR) product targeted at IT-Administrators in small and medium businesses to protect their Physical, VMware and Hyper-V environments. Vembu Cloud Services comprises of multiple offerings – OnlineBackup to protect files, email, databases and applications on servers and desktops, FileShare for syncing, sharing & collaboration and CRM for help desk, sales force automation & social inbox.
