“Success is not measured by what you accomplish, but by the opposition you have encountered, and the courage with which you have maintained the struggle against overwhelming odds”.
– Orison Swett Marden
The above quote would be a perfect fit for what we have been encountering here at Vembu.
We feel lonely at the top, especially when we are successful and our competitors take shots at us whenever they can. Some of them write blogs and articles about stuffs they SIMPLY don’t understand and some have their daily bread and butter watching our forums and press releases. I am not writing this blog to RANT about other competitors, but to clear some misconceptions that others are retching on us.
Here’s some “straight talk” from one of our competitors which we think is rather ‘gasconade gibberish’.
“…The three companies who compete with RBS are all foreign-owned. Only one of them has an office in the US. The other two are in India and China. They are not open during US business hours, and they barely speak English…”
This is Childish! Manipulating support time based on the geographic location of a company is some Geezerhood talk and I am not sure how our competitor came up with the assumption that we are not open during US business hours. I think it’s time for them to wake up and update their records. Our Partners witness ‘TRUE 24 x 7 support’ from us and we also offer premium support options for Partners who ask for it. We understand the importance of support to our Service Provider partners and that is one of the top priorities for everyone here are Vembu. We strongly believe in innovation and our understanding of the market & customer needs make our product a better one.
Some of our competitors have their forums closed and here’s the reason for it in their own words…
““…We found that we lost too many potentially successful service providers when that forum was open to people who were not yet Service Providers and didn’t understand our method… So, that’s why the forum is closed to the public. Two of our three competitors have open forums for doing tech support. We think that’s a really bad idea. For one thing, that allows me to monitor all of them, so I know what features they’re planning, and what people are complaining about, so I can better compete with them….”
This is a classic example on what kind of a service a Service Provider can expect from them. We run a forum too, but leave it ‘open’. If you’re confident about your productand your customer service and not scared of competition, having an open forum is the best way to demonstrate that confidence.
Here is what our CEO, Sekar Vembu, has to say about running an open forum:
“We know we are not perfect and we have a long way to go. The only way to improve is to have an open and free discussion on everything about our business. We do not mind if our competitors learn from us. If they become better in the process that will motivate us to try harder and become even better. It is our business culture that we do not want any partner or customer of ours to choose us without a thorough evaluation of our product, our support and everything we have to offer as a business. And one way to facilitate such an evaluation is to have them freely read our forum – the bouquets and brickbats we get – and decide for themselves whether we truly deserve their business.”
Though we have zillions of points to add to our defense, at the end of the day, it’s the action that speaks louder than words. Simply evaluate StoreGrid by downloading our full featured 30 day free trial and side by side evaluate some our competitors’ products too – you will feel the difference yourself (Guaranteed!).
To add a final touch, we enjoy a small poem found on the internet.
“There once was an old man of Esser,
Whose knowledge grew lesser and lesser
It at last grew so small
He knew nothing at all,
And now he’s a college professor.”
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