Most of the HelpDesk softwares that are available in the market have been tailor-made to suit large corporations with thousands of employees . They are not flexible enough to suit the needs of different types of companies. Generally those softwares thus created assumes all companies which uses them to be similar which in reality is not true. Vembu breaks the barrier by introducing Vembu HelpDesk with TICKET BASED LICENSING rather than AGENT BASED LICENSING which will be the way forward for all Cloud based CRM softwares.
Differing from the traditional agent based licensing where license is based on individual agents, Vembu HelpDesk offers simple and affordable ticket based licensing.
Advantages of Ticket Based Licensing over Agent Based Licensing:
Pay for what you use:
Support ticket inflow is never uniform. The basic principle of a Cloud Software Service (SaaS) is pay for what you use. Why pay extra in agent based licensing when you already know the approximate number of tickets flowing in will be limited every month.
Benefit to Smaller Companies:
Smaller companies in general stay away from the usually expensive CRM software where they have to mint out hundreds of dollars for a HelpDesk software which they will be using 25% of it to the maximum. Vembu HelpDesk along with its ticket based licensing is highly affordable and enables even smaller companies with 50-100 employees to improve their customer support.
Encourage everyone to participate in customer support:
In most of the companies especially in smaller companies, not just the support agents even the Development and Quality Assurance team will be part of the customer support team. For those companies, agent based licensing is a huge drawback. Ticket based licensing will encourage everyone to take part in the customer support.
To learn more about Vembu HelpDesk, visit: Vembu Helpdesk
Go questions? Email us at vembu-support@vembu.com for answers.
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