Vembu CRM is a cloud based CRM that integrates three essential business elements (customer support, social media and sales) in a single application that utilizes generated information effectively for business development.
Parts of Vembu CRM:
- Vembu Help Desk
- Vembu Social Desk
- Vembu Sales Desk
Vembu Help Desk – Integrated Knowledgebase:
- Integrated Knowledge base is an integral option in Vembu Help Desk where customers can access published Knowledge Base articles in a central self-service portal.
- Knowledge Base articles are created to help users with their basic queries on installation and configuration of Vembu products.
- Additionally knowledge base articles providing basic troubleshooting steps on known issues will also be provided.
- They also help agents using Vembu help desk to assist customers with their queries.
- The time being spent on search and retrieval of solutions is reduced on a large scale which apparently improves response time and also support efficiency in times of heavy flow of customer mails.
- Separate tags based on categorized issues makes the search and retrieval process easy for both customers and support agents.
- Auto search options are also provided in customer mail handling processes where selecting issue related tags will filter the articles out to issue specific topics.
To learn more about the Integrated Knowledge base on Vembu Help Desk, visit: https://www.bdrsuite.com/products/vembu-helpdesk/
Have questions and feedback? Feel free to email us at vembu-support@vembu.com
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