CRM has become inevitable in the current digital world where everything needs to be in pace. However it is also important that everything needs to be streamlined and be reported in case of a requirement. CRM is considered as an asset to modern management and focusses on the relationship between an organization and its customers. CRM is important for every organization because here the focus is on the customers, their preferences and in other words, CRM helps you to build an atmosphere of mutual trust and understanding between a customer and the organization.
There are numerous tools available in the market for CRM as the concept is growing by leaps and bounds. There are tools for technical support, tools for marketing automation , tools for dedicated sales and tools for Social media engagement. For any organization which has decided to adopt CRM for routine activities, has a huge challenge. What to choose and how to choose? Will it be beneficial? Will it come under budget? Will it be difficult to manage and what about user interface?. Another question arises. Is there a CRM suite which will be comprehensive enough to manage and drive business effectively from the start to end of a customer lifecycle? The answer is Yes and it is called as Vembu CRM suite, a comprehensive business management software.
Vembu CRM Suite is now production ready and is designed to facilitate the marketing, sales, support and social media engagement of an organization. Vembu CRM Suite comprises of:
- Vembu HelpDesk provides a rich set of tools to provide positive experience to your customers seeking support
- Vembu SalesDesk assists sales team in efficiently conducting sales process
- Vembu SocialDesk helps in managing your social media activities and customer interactions
- Vembu CampaignDesk assists your marketing team in campaign related activities
Vembu HelpDesk:
Competition drives every company to be different and excel. However there is a very important factor that determines the long run of a company in the market. Consistent and high quality service is something a customer expects from any organization and if an organization is able to offer the same, it gains the much needed reputation from a customer. Vembu HelpDesk has been designed with this in mind – to enhance the productivity of support teams with tools to measure and improve quality of response along with ensuring customer satisfaction.
Vembu SalesDesk:
A collaborative approach in managing sales is what Vembu SalesDesk focuses on. When a company needs to collaborate and manage the work of all sales agents in a single interface Vembu Sales Desk does it as per expectations. Converting sales related data into usable information to meet customer need is precisely what Vembu had in mind when they designed the Vembu SalesDesk. An integrated product of Vembu CRM, SalesDesk manages sales-related databases by keeping things simple, precise, transparent and giving instant access to customer information.
Vembu SocialDesk:
We certainly cannot deny the fact that Social media is very powerful and smart marketers use it as a platform to reach customers to a larger extent. There are businesses who have raked in profits by adopting some innovative social media strategies. With Social Media monitoring and management, Support through Social Media and built-in customer database, Vembu SocialDesk is a comprehensive solution for marketers who wish to have an edge over their competitors in the social media arena.
Vembu CampaignDesk:
Top MNC companies to small companies use online or an application to run campaign about their company products or offers. Sending campaign is the easiest way to reach customers via Email. This is also called a type of marketing, where we can make them to speak about our product without reaching them directly. Vembu has developed Vembu CampaignDesk to send campaign to reach customers via campaign mails. Vembu CampaignDesk will play a vital role while sending campaign Emails to customer, because of it’s enhanced features.
Please click here to learn more about Vembu CRM Suite and click here to refer the pricing of the same.
Got questions? Email us at: vembu-support@vembu.com for answers.
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