Google is key to our business! We spend a lot of time studying how people looking for online backup solutions found us – through the organic & paid results on Google.
Besides this affinity for many things ‘Google’, three other events inspired this post:
a) Google announced its quarterly results earlier this month. Though revenues were almost stagnant, Google managed to deliver a higher net income of $ 1.48 bn (Qtr ending June 30, 2009)
b) Techcrunch says Bing users are twice as likely to click on ads than Google users.
c) I clicked on the ‘I’m feeling lucky’ button on Google today – more out of curiosity than out of habit! This got me thinking…
Who clicks the ‘I’m feeling Lucky’ button anyway?
So, I googled it up (note the subtle irony here) and came across a very interesting article from Nov 2007 ; here’s an excerpt:
Google cofounder Sergey Brin told public radio’s Marketplace that around one percent of all Google searches go through the “I’m Feeling Lucky” button. Because the button takes users directly to the top search result, Google doesn’t get to show search ads on one percent of all its searches. That costs the company around $110 million in annual revenue, according to Rapt’s Tom Chavez. So why does Google keep such a costly button around? “It’s possible to become too dry, too corporate, too much about making money. I think what’s delightful about ‘I’m Feeling Lucky’ is that it reminds you there are real people here,” Google exec Marissa Mayer explained, or at least tried to.
So Google left $110 million on the table two years ago! Let’s try and recalculate the figure now…
a) Google’s annual revenue in 2008 was $22 billion – about twice its revenues in 2006. 66% of Google’s revenues are from Google owned sites. I’m simply assuming that Google.com (and other country sites) account for about 50%, and properties like Gmail and other Google sites account for the balance 16%. In effect, I’m assuming that search from Google homepage(s) contributes to $11bn of the total $22bn revenue.
b) Lets assume that the ‘1% of people click on I’m Feeling Lucky’ still holds. In fact, I suspect that this number would be higher considering the increasing number of newbie net users especially in developing countries! You’d expect the people who click on “I’m Feling Lucky” to be net newbies and unable to really differentiate between organic and paid results. Those well crafted & well placed ads (like ours!) would attract their attention a lot more.
c) If the average Bing user is twice as likely as the average Google user to click on an ad, I’d argue that the average ‘I’m feeling lucky’ clicker, had he clicked on the money making ‘Google Search’ button instead, would be at least thrice as likely to click on an ad. Hence the ‘I’m feeling Lucky’ guys could account for (almost) 3% of ‘opportunity’ revenues
So, let’s do the math…
$11bn in annual revenues x a conservative 3% =
$ 330mn in increased revenues – simply by removing the ‘I’m feeling lucky’ button!
What does this do for the bottom-line?
There is no direct cost (of revenue/goods sold) for this ad inventory – unlike the ad inventory from the content network where about 75% of the revenues are paid out to the content network partner. Hence this is $330mn of PURE Gross Profit! Google typically spends 30% of its revenues in R&D & G&A expenses. Assuming this ratio applies for the incremental revenues, and taking that expense figure of 30% out ($100mn) , you’d expect them to add a whopping $230mn annually to their net income – simply by removing the ‘I’m feeling lucky’ button!
This $230mn translates to an increase (in net income) of over 5%
I believe this is too tempting an opportunity for Google to pass up! When the going is good, its easy to say stuff like “It’s possible to become too dry, too corporate, too much about making money… “ . In the current economic climate, you can expect Google to milk every opportunity they have. After all, they still ‘answer’ to Wall Street!
Considering all this, the “I’m Feeling Lucky” opportunity is too much of a potential cash cow (or sitting duck, or low hanging fruit – pick your metaphor) to pass by. Remember, it translates into a direct increase of 5% in net income!
Of course, when it happens, Google won’t tell you the real reason! Expect to hear something like…
“…extensive research conducted by Google showed that the absence of the I’m Feeling Lucky button translated to a user taking 6 milliseconds less – to reach the results page he was looking for. As much as the ‘I’m Feeling Lucky’ is a part of Google history, removing it makes for an enhanced user experience, and finally, Google is all about the user’s experience. So, with a heavy heart…”
As some people say, It’s all about the Money, Honey!
Remember, you saw it here first!
Interesting!!
I had forgotten the existence of the “I’m Feeling Lucky” button. I guess, we get used to just entering the information and clicking on enter without even looking at the page. It’s amazing how entrenched the whole Google experience is.
In any case, being a Google shareholder I think it really is “evil” of Google to not pickup this low hanging fruit. Come on Google, “Don’t be Evil” (to me :-))
Thanks for dropping by, Andrei.
Yes, many of these ‘things’ get relegated to ‘wallpaper status’.
Interesting spin on the ‘evil’ angle there!
BTW, I don’t think there’s anything wrong with Google retiring the button per se. In fact, in their shareholders’ interests they probably should do so (as you’ve said). Its just that statements like “… I think what’s delightful about ‘I’m Feeling Lucky’ is that it reminds you there are real people here…” sounds like distilled BS!
Hey Lux, I entered Remote Backup and picked the “I’m Feeling Lucky” button!
Thanks Rob,
That’s a good example of the I’m Feeling Lucky button + Google search gone wrong!
Lux
It was very interesting sometime back. You type “failure” and click I am feeling lucky. It shows “George W Bush”
No one could understand the algorithm of that search.. lol
Yes, Jay!
That was an interesting Google Bomb; one of the best ones ever!
More at http://en.wikipedia.org/wiki/Google_bomb
Lux
Good post with more information.
I don’t understand this. What makes you so sure that they don’t sent you to sponsored sites when you click “I’m feeling lucky”?
I’m guessing they will do so with the same frequency as users who select their result manually, so no actual money is lost.
Good question! Honestly, I don’t know.
I thought they ALWAYS took you to result no. 1?
Yes, Google indeed takes you to result no. 1 when you click on “I’m feeling lucky” button.
Here is the reply from Google
http://www.google.com/support/websearch/bin/answer.py?hl=en&answer=30735
I use the “I’m feeling lucky” button to navigate directly to the site I want to visit. Say, “Yahoo Groups”.
Quickly typing two words and going directly to the site (after clicking on the button) is mindlessly easy and requires less thinking than clicking another button for a list of favorite sites, identifying which one one wants, then clicking again.
Command line vs menus.
If lots of other people also have a command line preference and already know where they want to go, Google is unlikely to achieve the projected revenue enhancements they’re looking for.
Instead (since the deletion of the button has now been implemented — at least in a trial beta form) I am quite irritated that it isn’t there any more.
That’s an interesting use of the button.
I must admit I’d assumed the typical “I’m feeling Lucky” (IFL) button user would be a net newbie. Your approach makes sense and I’m going to try it out in (the many) cases where I know exactly where I want to go – and am sure it would be result one (Yahoo Groups is a good example)
Might as well do it while the button is still there :-)
How prophetic. The button is really gone now…
The moment i sent this, the button came back. This is creepy……
We had nothing to do with it. Honest :-)
I never clicked on "i’m feeling lucky" button. Because I thought it would take me to gambling websites LOL
I guess that happens only with Google ‘Local Search’ in Nevada.
fast forward 10 years to 2019 and we still have the “I’m feeling lucky” button. :)